We are here to help. Whether you need support with the platform, have a billing question, want to report a security issue, or have a legal enquiry — reach out to the right team below and we will get back to you promptly.
Customer Support
Help using the platform, troubleshooting, or questions about your account and features.
support@healthcrm.inSales & Onboarding
Interested in HealthCRM for your clinic or hospital? Talk to us about pricing, demos, and onboarding.
hello@healthcrm.inSecurity
Report a vulnerability, request a security questionnaire, or discuss security requirements.
security@healthcrm.inPrivacy & Legal
Data access or deletion requests, privacy questions, or legal and compliance enquiries.
privacy@healthcrm.inSupport Hours
| Monday – Friday | 9:00 AM – 6:00 PM IST |
| Saturday | 10:00 AM – 2:00 PM IST |
| Sunday | Closed |
We aim to respond to all enquiries within 1 business day. For urgent security issues, we respond within 48 hours including weekends.
Company Information
| Registered Name | HealthCRM Technologies Pvt. Ltd. |
| Country | India |
| General Enquiries | hello@healthcrm.in |
| Support | support@healthcrm.in |
| Privacy | privacy@healthcrm.in |
| Security | security@healthcrm.in |
| Legal | legal@healthcrm.in |
Response Time Commitments
- General support: Within 1 business day
- Billing issues: Within 1 business day
- Data requests (privacy): Acknowledgement within 2 business days; resolution within 30 days
- Security vulnerabilities: Acknowledgement within 48 hours (including weekends)
- Legal notices: Within 5 business days
Feedback
We genuinely value feedback from our customers. If you have a feature request, spotted something that is not working well, or want to share what you love about HealthCRM — we would love to hear from you at hello@healthcrm.in.
You can also submit feedback directly from within the application using the Feedback button in the navigation.